Tap Three KingdomsTap Three Kingdoms: Guan Yu Support
Please check the guidance and FAQ below first. If that does not solve it, use Contact us at the bottom.
Please include
- Your in-game nickname and game member number (shown in the in-game Options window)
- Device model, OS version, and app version
- For payment issues, the store order number
- When the problem happened, plus a screenshot
Check these first
Game rules, numbers, and what each error code means are covered in the FAQ · Game Manual.
I paid but didn't get my GemsRestart the app → contact us with the order number
I'm seeing an error codeWhat each code means and what to do
I got a new deviceLog in with the same account to continue
Ads won't show3-minute interval · 15 per day · ad supply
I want to delete my accountSettings → Delete Account, deleted immediately
My coupon doesn't workCauses by error message
Frequently asked questions
I paid but my Gems never arrived.
Fully close the app and launch it again. If they still don't arrive, contact us with your order number.
I want to delete my account.
In the game, tap Settings → Delete Account and it's deleted immediately. For details, see the Privacy Policy.
For payments, accounts, game errors and more, use the form below. We reply within 3 business days to the email you leave.